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New Closed Captioning Contact Requirements in
Effect March 22


As we reported last month, the Federal Communications Commission (FCC) recently initiated new closed captioning requirements for TV stations. In addition to the new complaint process that started on February 19, stations will be required, starting March 22, to post updated and accurate closed captioning complain contact information on their Web site, and in some cases, in telephone listings. Additionally, stations are required to provide the contact information to the FCC. Specifically, stations are required to designate a telephone number, fax number and email address for purposes of receiving and responding immediately to any closed captioning concerns. The FCC does not expect stations to extend business hours, but it does expect that calls or inquiries received via dedicated contact information, where station personnel are not immediately available, be returned or otherwise addressed within 24 hours.

For full details, click here to read NAB’s updated Counsel Memo. Should you have additional questions, please contact the NAB Legal department at (866) 682-0276. For more general information on the closed captioning requirements, visit the FCC’s updated closed captioning Web page.




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