Reports To: Conventions and Business Operations
Employment Type: Non-exempt
Education Level: Four-year degree
Years of Experience: 0-3 years
Travel Requirements: n/a
The Sales Administrative Coordinator's primary responsibility of the person holding this position is to support the direct sales team with maintaining the overall sales timeline, sales processes and sales databases while providing general customer service (both internal and external).
Specific Duties and Responsibilities:
Assist exhibit and sponsorship Sales Team with processing of customer contracts, specifically assisting with allocation of international pavilion contracts, first right of refusal and booth move offers.
Support Exhibit Sales and Sponsorship and Advertising teams for NAB Show, NAB Show NY, NAB Shanghai, Radio Show, Futures State Leadership Conference, Radio Fly-In and Small Market Television Exchange.
Assist with creation and distribution of daily sales reports and other custom report creation.
Manage collections for all shows, including email communications and call campaigns.
Managing and creating communications for all shows.
Provide general customer service by answering the customer 800 line, and managing the customer email inbox providing invoices when requested, online account login details and making contact changes in the databases as requested.
Distribute key customer communications for invoicing, database updates and other correspondence supporting the exhibit sales process.
Assist with program exhibitor guide as needed.
Work with the NAB Membership department updating the database and sales teams on new NAB members and vice versa.
Assist Sr. Sales Coordinator in maintaining customer priority points database, including updating of accounts when mergers occur.
Assist Sr. Sales Coordinator with space selection process including timeline creation, overall room layout, vendor orders for setup, customer and team schedules.
Assist in competitive show lead input and overall competitive show research thru trade show publications and other resources.
Assist Executive Vice President with various administrative duties.
Other duties and responsibilities as assigned.
Demonstrates a genuine interest and sensitivity in the thoughts, opinions, values and needs of coworkers and customers and views differences in these areas as both inevitable and acceptable. Avoids speaking, writing or doing other things that could be seen as disrespectful, exclusionary, discriminatory or offensive in nature. Deals with others in a professional manner. Recognizes and shows respect for the strengths and contributions of others. This is in clear contrast to behaviors that leave people feeling that their thoughts, opinions, values and needs are of little interest or are somehow inappropriate and unacceptable; a tendency to habitually say, write or do things that are disrespectful to individuals who are not present or who are otherwise unaware what has been communicated; and/or a strong tendency to notice and recognize missed expectations and failures.
Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands. Follows through on commitments. Values the time of others by: coming prepared to meetings, being on time, responding to emails and communications in a timely manner. This is quite different from those who struggle to stay focused when faced with multiple priorities; focus only on one or two job priorities while neglecting others; and/or hesitate, complain or refuse to accept new procedures or assignments.
Personally demonstrates that external or internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Consistently acts with the customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Keeps customers informed about the status of pending actions. This is in sharp contrast to behavior patterns that tend to disappoint customers, leave them feeling forgotten and unimportant or that otherwise result in unmet needs or expectations.
Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom and to when as well as the best way to get that accomplished (written, verbal). Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Provides appropriate feedback when needed. Listens to others and allows them to make their point. This is quite different than those who tend to select the wrong means of communicating, or who communicate information to inappropriate people. It also contrasts with those whose messages are not clear or lack credibility, as well as those who demonstrate poor listening skills and are unreceptive to feedback.
Takes a proactive approach to anticipating and preventing problems. Uses logic and methods to solve difficult problems resulting in effective solutions. Seeks a variety of resources and data as part of the problem solving process. The majority of the decision made result in correct and accurate results. Decides whether solving the problem should involve others. This differs from those who are not proactive, typically get surprised when problems occur, attempt to solve problems without the right mix of people involved, push too quickly for solutions or generate solutions that are not viable.
Effectively maintain s relationships with other Business Development team members along with other key stakeholders within the organization.
Responsible for maintaining effective relationships with customers of NAB to ensure maximum value for their experience.
Experience working in an administrative capacity in a similar office environment or a combination of education and experience.
Proven ability to operate and excel in a fast-paced, team-oriented sales environment.
Proficient in MS Office Suite products (Excel, Word, Access) or similar type of products in a Windows environment.
Strong attention to detail.
Ability to manage multiple tasks simultaneously.
Ability to work independently under general instructions and within teams.
Ability to travel to annual NAB Show (7-10 days in April).
Able to work overtime as needed.
Please email your cover letter with salary range and resume (PDF documents only) to HR@nab.org. You may fax it to (202) 775-2983 if you prefer. Please include the title of the position that you are applying to in the subject line of your email or fax cover sheet. Incomplete applications may not be considered. We require all applicants to provide cover letters and resumes in portable document format (PDF). Microsoft Word documents will not be opened or reviewed.
The National Association of Broadcasters is a trade association that advocates on behalf of free, local radio and television stations and also broadcast networks before Congress, the Federal Communications Commission and the Courts.
NAB is an equal opportunity employer.