National Association of Broadcasters



Manager, Exhibit Experience

Department: Conventions and Business Operations
Reports To: Director, Exhibit Experience and Show Operation
Employment Type: Exempt
Classification: Full-time
Education Level: Four-year degree
Years of Experience: 5-8 years
Travel Requirements: 10 percent


Position Summary

Responsible for creating and implementing best in class programs and services for exhibitors designed to directly impact their return on investment, reinforce the relevance of the event and enhance their overall experience primarily at our annual meeting in Las Vegas, Nev. This includes fostering strong relationships to help understand and manage their expectations as well as collaborating with vendors on delivering enhanced products and services, creating cost saving packages and executing upon a world class experience.

Specific Duties and Responsibilities:

Develop and lead strategic engagement initiatives and implement tools to better engage with exhibitors.

Own the floor-plan from an operational perspective to make sure it is designed in a manner that aligns and supports goals and objectives, maximizes sales, facilitates traffic flow, abides by the rules and regulations of the facility and creates an exceptional experience.

Work in tandem with the Sales team on the maintenance of the floor-plan. This role is responsible for making all floor plan updates in MapYourShow and working with the General Service Contractor to regularly audit the floor plan to ensure it meets fire marshal requirements.

Develop and oversee exhibitor communication calendar, web pages, content management, blog, social media sites, vendor outreach and vendor platforms, including MapYourShow Dashboard and Freeman Service Kit.

Manage all lobby and comp booths, including adding them to the floor plan, overseeing all agreements and coordinating with internal staff on their partner needs.

Work with sales team to develop turnkey and meeting room booth packages and ensure sales materials are accurate.

This role works with the General Service Contractor to gather pricing, package details and deadlines for these items.

Oversee the Exhibitor Advisory Committee.

Establish, manage and continually evaluate all Show rules and regulations and stay up-to-date on industry standards.

Lead exhibitor resources development.

Manage vendor relationships. Direct and initiate solutions in support of continuous improvement, increase exhibitor satisfaction and control costs.

Oversee floor managers, rules violations and exhibit hall logistics including announcements, concession seating, empty booth/carpet plan and masking drape plan.

Develop and manage assigned portions of Operations budgets and assist Director with budget analysis projects as requested. Lead discussions and provide guidance to team members and partners to determine cost savings and efficiencies.

Make recommendations for changes and improvements including assessments of all contractors, services, processes and facilities.

Strive to constantly stay at the forefront of industry best practices and determine opportunities to implement.

Provide support on sponsorship development and fulfillment as needed.

Develop and execute solutions for a variety of concepts and/or challenges.

Provide leadership to Exhibit Services Coordinator to ensure they can fulfill their role.

Collaborate with multiple team members to execute on overall show goals and objectives.

Assist with special projects as assigned by the Director and Senior Vice President.

Core Competencies

Interpersonal Relationships/Interactions
Demonstrates a genuine interest and sensitivity in the thoughts, opinions, values and needs of co-workers and customers and views differences in these areas as both inevitable and acceptable. Avoids speaking, writing or doing other things that could be seen as disrespectful, exclusionary, discriminatory or offensive in nature. Deals with others in a professional manner. Recognizes and shows respect for the strengths and contributions of others. This is in clear contrast to behaviors that leave people feeling that their thoughts, opinions, values and needs are of little interest or are somehow inappropriate and unacceptable; a tendency to habitually say, write or do things that are disrespectful to individuals who are not present or who are otherwise unaware what has been communicated; and/or a strong tendency to notice and recognize missed expectations and failures.

Position-specific Competencies

Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom and to when as well as the best way to get that accomplished (written, verbal). Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Provides appropriate feedback when needed. Listens to others and allows them to make their point. This is quite different than those who tend to select the wrong means of communicating, or who communicate information to inappropriate people. It also contrasts with those whose messages are not clear or lack credibility, as well as those who demonstrate poor listening skills and are unreceptive to feedback.

Problem Solving
Takes a proactive approach to anticipating and preventing problems. Uses logic and methods to solve difficult problems resulting in effective solutions. Seeks a variety of resources and data as part of the problem solving process. The majority of the decision made result in correct and accurate results. Decides whether solving the problem should involve others. This differs from those who are not proactive, typically get surprised when problems occur, attempt to solve problems without the right mix of people involved, push too quickly for solutions or generate solutions that are not viable.

Job Knowledge
Possesses sufficient job skills and knowledge to perform the job in a competent manner. Is able to demonstrate skills and knowledge in day-to-day situations. Demonstrates a high level of dependability in all aspects of the job; an understanding of the link between one's own job responsibilities/performance and overall organizational goals. This is distinctly different from those individuals who lack sufficient job skills or knowledge to meet job requirements or who have the skills and knowledge, yet struggle to apply them to day-to-day situations on the job.

Project Management
Manages each stage of a project to ensure that commitments are met in a manner that is timely and within budget. Clearly defines roles and responsibilities, determines necessary resources, and monitors project performance through appropriate systems and procedures. This is distinctly different from individuals who fail to assess and define roles needed to complete a project, do not secure adequate resources, do not monitor ongoing progress or spend too much time on one project and not enough on each of multiple projects.

Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. This differs from those who cannot be relied upon to produce high quality work, pay little attention to detail, show little pride in a job well done and/or set a poor example for co-workers or direct reports.

Organization Skills
Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands. Follows through on commitments. Values the time of others by: coming prepared to meetings, being on time, responding to emails and communications in a timely manner. This is quite different from those who struggle to stay focused when faced with multiple priorities; focus only on one or two job priorities while neglecting others; and/or hesitate, complain or refuse to accept new procedures or assignments.

Customer Focus
Personally demonstrates that external or internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Consistently acts with the customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Keeps customers informed about the status of pending actions. This is in sharp contrast to behavior patterns that tend to disappoint customers, leave them feeling forgotten and unimportant or that otherwise result in unmet needs or expectations.

Developing Others
Empowers others in an intentional manner that accepts the risk of mistakes while focusing on the benefits. Allows others to find their way, yet helps when needed. Provides useful and timely feedback, challenges and motivates employees, offers developmental opportunities. Provides challenging assignments and skill development tasks. Uses good judgment related to the level of authority and the amount of leeway to extend to particular individuals. This contrasts with leaders who focus more on the risks involved from empowerment, do not make it clear how much authority someone has been given or use poor judgment about how much to empower particular individuals.

Internal/External Relations

Internal Relations

Directly supervises Exhibitor Services Coordinator. Works with Operations and Services team, Exhibit Sales, Advertising/Sponsorship, Convention Marketing and other NAB staff to ensure exhibitor satisfaction and smooth logistical execution of assigned areas.

External Relations

Interacts heavily with exhibitors, both via phone and email. Also interacts with several key vendors including general services contractor, floor managers, telecommunications, audio-visual and others.

Additional Requirements

Experience managing major expositions and meetings.

Critical thinking - the individual considers both the tactical and strategic implications of decisions made and challenges the status quo.

Judgment – the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.

Self-starter, highly motivated and results-driven.

CEM designation a plus.

Experience with Map Your Show a plus.

NAB Show, April, approximately 15 days
Minimal travel throughout the year, approximately 3-5 days


Please email your cover letter with salary range and resume (PDF documents only) to HR@nab.org. You may fax it to (202) 775-2983 if you prefer. Please include the title of the position that you are applying to in the subject line of your email or fax cover sheet. Incomplete applications may not be considered. We require all applicants to provide cover letters and resumes in portable document format (PDF). Microsoft Word documents will not be opened or reviewed.

The National Association of Broadcasters is a trade association that advocates on behalf of free, local radio and television stations and also broadcast networks before Congress, the Federal Communications Commission and the Courts.

NAB is an equal opportunity employer.